Retail customer returns:
Lazaro offers a 100 percent unconditional money-back guarantee on products sold to all retail customers. Every Lazaro Distributor must purchase price honor this guarantee. If a retail customer is dissatisfied with any Lazaro product for any reason, then that retail customer may return that product to the Distributor from whom it was purchased, within thirty (30) calendar days of the date of the product purchase to be valid, unless a longer period of time is required by law. For either a replacement or a full refund of the purchase price the product must be unopened and undamaged.
Lazaro will replace the returned product providing the following steps and conditions are met:
- ) The product is returned to Lazaro by the Distributor through whom the purchase was made.
- ) The product must be received by Lazaro within ten days of the return date to the Distributor.
- ) The return package includes the following:
- ) A signed statement from the retail customer identifying the reason for the return
- ) A copy of the original retail sales receipt, and
- ) The unused portion of the product in its original container.
- ) The name, address, and telephone number of the retail customer.
- ) Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the most economical means of shipping is recommended.
- ) Lazaro will prepay the cost of shipping the replacement.
Lazaro will not refund to any Distributor, the purchase price of any retail customer returns and no replacement of product will be made if the conditions of this Rule are not met.